© 2019  Knoydart Trading    Company reg: 197191 VAT reg: 197723659

 

Knoydart Trading Ltd is a company limited by guarantee and is a trading subsidiary of the Knoydart Foundation charity reg: SC026246

What you should know...

Customer Service

All our goods are ethically-sourced from Scotland or the wider UK.  We try to ensure their use of sustainable materials and adoption of shared social principles wherever possible.

The images and descriptions of our products are intended to give a representation of the products in that range. Slight variations will occur, most notably in our recycled wool range, which by its very nature, will vary in colour design. We will try our best to supply you with your choice, however this cannot be guaranteed.  Please contact us if you would like further information about any item.

Our socks come in varying ranges of colours and sizes.  We try our best to stock as wide a choice as possible, however the chosen size & colour combination may not always be immediately available.  It may be possible to order an item that is out of stock and we are always happy to discuss this.

As many of you will know we are a small community-owned business with limited selling and storage space.  If we do not have your chosen item in stock it may be possible to order it, although we cannot guarantee this.  Please note the delivery times in these instances will vary.

Please contact us with any questions, queries or complaints on 0044 (0)1687 462242 or shop@knoydart.org

 

Refund/Exchange

 

If you are unhappy with your purchase you may return it within 14 days of invoice date (30 days for international orders) for a full refund (excluding shipping and handling costs). You must notify us that you are returning your goods.

The customer is responsible for paying shipping and handling to return goods which are being returned without fault or damage.

 

We recommend that items be returned by Royal Mail Signed For or insured delivery to ensure delivery or enable tracking of a parcel should it be lost in transit. Should items get damaged or be lost en route compensation must be claimed by the customer from Royal Mail.

We will not refund items returned after 14 days of invoice date (30 days for international orders) but we will offer an exchange for another item (or items) of equal value.

Returned items must be securely wrapped and must remain in their original unused condition with original packaging and all labels still attached.

Refunds will be made to the credit/debit card used for the original purchase.

If initial payment was made by cheque a refund will also be made by cheque.

Payment

We accept all major credit and debit cards (except American Express).  Payments can also be made by cheque or online direct bank payment prior to delivery.

We will contact you upon receipt of your order.  If you prefer you may contact us via mail, e-mail or telephone to place your order and we will advise on availability of products and delivery.

Your card is charged only when your order is ready to ship.  If there is a problem in processing your order we will contact you as soon as possible to discuss the situation.

The price charged is the price published on our website at the time you made your order.

The Knoydart Foundation Shop reserves the right to alter prices.

All prices include VAT where applicable.



Postage & Packing

Postage and packing rates depend on the size and weight of packaged order and will be confirmed when your order is acknowledged.  Orders are sent by Royal Mail Signed For service and all parcels are insured to the point of delivery.  We must be informed of any items lost in transit within 10 days in order to submit a compensation claim.  If incorrect goods are received you must notify us within 3 days of receiving the goods. We will refund postage on incorrect or faulty items.

All items in stock it will normally be dispatched within 2-5 working days. For items not in stock but available to order, delivery will be advised and you have the option to accept or cancel your order.

International deliveries on agreement.

Privacy Policy

The Knoydart Foundation and its trading subsidiaries does not disclose any customer information to third parties.